Seller Club Podcast

Episode 68: Updates & Upgrades

• Seller Club Podcast • Season 1 • Episode 68

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This is a good old shop-talking episode! Heading to the conclusion of Q1, we volley back and forth giving updates and incidental stories about our own businesses and Q1 activities as well as discuss what we are looking to UPGRADE as we keep going and keep growing strong into Q2. 


If you love podcast content created for eBay sellers, don’t forget to follow us @sellerclubpodcast and @ebayforsellers and @sellerledger on Instagram.


Watch our IG in the month of March for our Merch Madness challenges and prizes!


Check out the best bookkeeping software for sellers out there–Seller Ledger–for an entire month for free → https://tinyurl.com/4vdbsjbp


Thanks so much for tuning in–tell a friend, rate, subscribe, review, and meet us back in the clubhouse again next week! 

SPEAKER_02:

Yo yo yo what is up everybody? Seller Club Podcast drop that beat A new day, a new week. How are you guys doing? Doing great. How are you? Anna, how are you?

SPEAKER_01:

I am fantastic. Well rested, unbothered, moisturized.

SPEAKER_02:

Wow. Whoa. Timeline wise, this is the last last month of this first quarter. So what had um how many more days till Christmas?

SPEAKER_01:

I'm just no uh no it's too soon.

SPEAKER_02:

Um weather's getting better. I've I'm seeing the sun way more. Um it's not dark at 6 at night. And um actually, by the time people are hearing this, it has been daylight saving, if I'm correct.

SPEAKER_01:

Yeah, you're right. You are correct. I mean we lose an hour. We just sprung forward and we're all tired. A little extra tired, but we get more than that.

SPEAKER_02:

I don't think that's real. It's an hour. Do you? I mean Glenn might for people that have kids. I hate that.

SPEAKER_01:

Glenn's like every three hours country.

SPEAKER_02:

It should it shouldn't happen.

SPEAKER_01:

I think it's pointless like to have to be thrown off like that every time.

SPEAKER_02:

I feel like Eastern should. I think Eastern has the right to just because it's because it gets way darker because we're not like hit by because like the West in because they're already behind.

SPEAKER_01:

But then that would be super weird if you're like the only ones doing it.

SPEAKER_02:

Well, it's not like it's like Arizona. Arizona's the only one that doesn't.

SPEAKER_01:

Yeah. Yeah. At one time weren't weren't there parts of Indiana that didn't do it at one time?

SPEAKER_02:

Yes, there is. But they no, they stick with one um time zone. Like and they but but either way they get they become east east co eastern or central still. But right if you think about it, if if if west coast up to central doesn't change and east coast just change, that's just fine.

SPEAKER_05:

I think with the simplest way possible, yes, just please keep it the same.

SPEAKER_02:

Yeah, we have uh we have we have lights, you know, we have we have electricity already.

SPEAKER_05:

And the cold's weird, and then it's kind of getting warmer, and then it's not, and a lot of people getting sick, so it's just like a weird timing right now.

SPEAKER_02:

Double dose on your vitamins and uh don't get sick.

SPEAKER_05:

And your pre-workouts and your uh regular workouts and everything else.

SPEAKER_02:

Um I was wrong. I said we were gonna start it the first week of March, but our membership to Orange Theory actually kicks back up on the 9th. So So I had one more week of lazy.

SPEAKER_01:

Um How was that? Were you lazy at all?

SPEAKER_02:

It's not actually. I feel like I've been just So we we've been working on two shifts. So this is how our last three weeks have been. Um I would say it was been it's been more structured the last week. Um we work two shifts. We have two shift uh jobs. So me and JC have two shifts. So f our first job is list and ship. That's what we do during the first part of the day. Uh usually get now we've been waking up at like eight, which is good. At nine we're starting. At ten, JC gets hungry. So I guess start cooking. Um and then so I g and then, you know, I get on then cook lunch, and then we go um list around until four. At four, uh the business operation kind of sh shuts down. And then by the party starts. By seven, the organizing starts. Because more than ever I like I get like um what do you call that? I get overwhelmed and get like feel the feeling of like I don't know where to start if the place is kind of like, you know, cluttered. Because you know, especially when you're listing, you're focused on speed and you know, getting as much done and then things are just jambled around.

SPEAKER_00:

Um and then is that like the aftermath from the listing you just did? Is it resetting so that the next day it's all neat and clean? Like is it both?

SPEAKER_02:

It is both because our goal is to not have any inventory on the floor basically, right? Like so we'll either putting it in boxes or stacking it in bins or in racks. Gotcha. Um so we still have about like twenty percent of our inventory that's still upstairs. Yeah. Uh our goal is to bring it downstairs. But we cannot our goal is not bring anything downstairs until everything downstairs is listed. So that has been my uh update. What about you, Glenn?

SPEAKER_05:

Update, just same thing. Listing, sorting, w uh rinse and repeat. I mean whatnot has been pretty good. I'm trying to do some different things to uh I guess spice it up a bit, trying to go back to longer shows to just longer, not an hour anymore. No, because uh I guess like the people need you maybe the start of the year it was really slow, kind of. I was like, okay, well, people are rebuilding for on the holidays. Right. So plus I'm going through all my inventory, and then um the shows were just like okay. And I think what happened was doing like buyers gives, people really weren't feeling it, maybe. It just seemed like I was getting maybe like 120 people, and even I was giving away like jerseys for buyers' gives and pretty cool stuff. It just wasn't really I don't know, hitting for some reason.

SPEAKER_02:

So they like it just regular giveaway, not a buyer's giveaway?

SPEAKER_05:

Well, that's when I switched and I'm like, you know what? No buyer's give you, and let me give away like equal value to those two jerseys I was doing and just give away like fire free Gibbies throughout the whole show. Okay and see if that helps.

SPEAKER_01:

Okay, why is this the first time I'm hearing them called Givvies? That's cracking me up.

SPEAKER_02:

No, no, Glenn Glenn's becoming a whatnotter. Glint becoming he's like he's evolving to a full streamer. Yeah, yeah, yeah. Gives. And then there's like there's givy goblins. Oh yeah, the goblins.

SPEAKER_05:

And you know what? That sucked too, because one of the shows I gave away um Nintendo Switch and Yeah, one of the uh Givy Goblins got him. One of the Givy Goblin what are they called? Um Form Fillers got one.

SPEAKER_02:

Oh form fillers, worse. So forever that for everybody that doesn't understand, it is actually illegal to make a giveaway that requires a purchase.

SPEAKER_01:

Yes.

SPEAKER_02:

Only, right? So there has to be an alternative uh way to the.

SPEAKER_01:

That's why it's always like no purchase necessary, right? Right.

SPEAKER_02:

Any kind of so there's a form uh that you can fill up that you can enter the giveaway. Oh my gosh. So the guy that filled up the the person that filled up the form won the Oh, I would be so I would have given him a Nintendo Switch box. I'm trying to keep my cool, but did the chat lose it?

SPEAKER_05:

The chat didn't know. Oh, all the chat didn't know that this person did not buy anything and they didn't throw them to the chat wall.

SPEAKER_02:

Oh yeah. Glen Glenn would have Glenn would have gotten tomatoes. Yeah. Yeah.

SPEAKER_05:

That's smart, but you didn't say anything. Yeah, I was just like, oh congrats and stuff. But then I was like, I don't think they buy I don't remember saying this name. Yeah. Yeah. Yeah. I'm like, let me double check this after the show. And sure enough, they had one item for me to ship, and that was a Nintendo Switch. So that one was rough.

SPEAKER_00:

Ouchie.

SPEAKER_02:

Then you actually had to pay uh a full label for that, because it didn't go. I have to pay ship.

SPEAKER_01:

Insult to injury. Yeah. Golly Ned, that's terrible.

SPEAKER_02:

So okay, going back, so the regular giveaway is is doing better now?

SPEAKER_05:

Yeah, I've noticed like a lot of uh first-time purchases, so that really helped me. Um and then Tuesday, um, so I changed my title. I said like next level for Snapbacks. Like, so it's like uh I told him beefier show, better giveaways, better hats, you know, trying to get better stuff, and then I almost had 225 people throughout the entire show.

SPEAKER_02:

Man, Glenn Glenn's understanding the lingo now, you know what I'm saying?

SPEAKER_01:

I mean, I just heard a vegan say beefier. Yeah, I know. Yeah, I know.

SPEAKER_02:

That's uh that's non-vegan. Come on now.

SPEAKER_01:

I mean, tofu ear doesn't really do that.

SPEAKER_02:

True, true.

SPEAKER_05:

Okay, too.

SPEAKER_01:

So language is the language, you know.

SPEAKER_05:

Exactly. So, Kenny, whenever you're jump, when you're ready to jump on, I can raid you with 200 people. Oh, wow. And we'll just you just hit the ground running, just selling.

SPEAKER_01:

Man, that is so funny.

SPEAKER_05:

I also wanted to throw in though that um well, have we talked about our news section yet? Or if we just go with Anna, and then we'll talk about the news.

SPEAKER_01:

Yeah, we'll get there. We'll get to that. Okay, okay.

SPEAKER_05:

Anna, go ahead. Tell us what you're working on.

SPEAKER_01:

Okay, what are you doing? I also have a story for you, and then I will tell you what I'm working on, I promise. Um, I met a reseller I had never met before.

SPEAKER_02:

Oh, yeah. Tell us about this. I know.

SPEAKER_01:

He's a sneaker seller, not not from like super local area, but like I'll just say from the Midwest. And I ran into him, struck up a conversation, and um somehow we got he only sells on eBay, I think, or he mostly sells on eBay, maybe. Uh so we were talking about eBay, and I asked him, you know, if he goes to any meetups or anything like that, and he was like, no, like I watch YouTube and you know, blah, blah. And I'm like, well, he sells sneakers. So I'm like, you know, Hustler Hacks. And he was like, oh yeah, like, yeah, I've watched him for years or whatever.

SPEAKER_05:

And I was like, Oh yeah, what happened to that guy? I was like, well, he used to be a seller.

SPEAKER_01:

It was so funny because we like we had already talked about the podcast a little bit. Like it had already come up in the conversation, and he was like, So he doesn't know, he doesn't know about the I was referring to you like Ken and Glenn, right? Like, and so I was like, Well, that's the Glenn I was just talking about. And he was like, Oh, really? Like, it was so funny. I was like, wow, you really are famous. So just gotta give you props there. You transcend time and um space as well. So congratulations. But it was really fun. Um, and perhaps gave me a little bit more credibility by being a speech.

SPEAKER_02:

Did you check what he was buying? Was it good or bad?

SPEAKER_01:

He was being very picky.

SPEAKER_02:

Um actually definitely a hustler hack class.

SPEAKER_01:

Yes, and he was. It's really funny. There wasn't much, we were both in sourcing mode where we ran into each other, and um there was like one thing that actually both of us picked, and he was like, Oh yeah, I noticed you got the only other one of these that was around. I was like, Yes, I did.

SPEAKER_02:

It was a nod to like you know what you're looking for.

SPEAKER_01:

Yeah, yeah, yeah. But it was really good, it was really fun to meet him, and I encouraged him to like get involved with the seller community because I was kind of telling him my story of living under a rock for so long and then being dragged out and realizing this is so great. There's so much more to grow and learn, and also just friendships to have that you wouldn't have otherwise had. So it was just a cool little interaction, but yeah, Hustler Hacks, fame brought us together even more. It was so funny. That is hilarious. I was tickled. I immediately told Ken about it. I don't know why I didn't tell you, because I wanted to tell you on the air, I guess. Oh, that's your reaction.

SPEAKER_02:

I love that story. I love the story. Yeah, you should have sent Glenn a selfie or something like that. I know. I wasn't apparently so apparently we've met him already.

SPEAKER_01:

You've met him, yeah. You've met him.

SPEAKER_02:

I have.

SPEAKER_01:

Maybe once, yeah. You and JC, yeah.

SPEAKER_02:

Oh, okay, so see. So maybe somewhere down the road. Um, but that's why we need to get back uh Glenn back on the road. I know.

SPEAKER_01:

Well, I will I will protect his privacy for now, but I know his name, so he's safer now. I I can find him if he wants to be spoken about by name, I'll find out and we'll talk about him. But um, yeah, he was really cool. So you know who you are, mystery.

SPEAKER_02:

That's that's good to have a yeah to have a cool uh you know resettler around you because yeah, you don't want those other ones that just run around and you know act weird.

SPEAKER_01:

No, he was really cool. He was really chill also and not like weirdly competitive or like I don't know. I don't know, you know, people people and their personalities can be a little much sometimes, but he was very cool. Um, okay, so what am I up to? Lots of listing. I will say, since I've been doing a lot more retail arb stuff this year, um the magic of multiple quantity has not worn off for me yet. I have gotten so much more listed this week than I expected to because I think I'm just hardwired to still think of everything as a one-off when it's really not anymore, at least in this batch of stuff that I'm working on.

SPEAKER_02:

So that is just you don't you don't count quantity as a listing, Anna.

SPEAKER_01:

I know. That's what I'm saying though. Like, like the the volume of bins of stuff that are getting listed is like, oh wow, I got through s all of this stuff already, and it's only X number of listings. Yeah, yeah, yeah. So I mean, yeah, it's the number of listings still tracks, but it just feels like way more stuff because of the multiples. So and I'm not like super deep on anything either, it's just magical to me. Even if I have like five of some of them.

SPEAKER_02:

Yeah, I mean if you have three or four, that's a lot already compared to just having to take a photo of it each five four to five times. Yeah.

SPEAKER_01:

I know. So anyway, that's been great, but I've been working on that, and that's been pleasantly surprising that I mean I feel like I've been a little strapped for time in spite of like trying really hard to block off more time than usual to get all this done. Um, because I really just want to get through the whole pile and not have stuff sitting there. Um, so yeah, it's it's taken all the time that I could manage to give it, but I've gotten way more done than I expected each time that I've been able to spend time on it. So that's been great. One other thing that I have um finally started doing again is bidding on estate auctions, like local estate auctions, which is one of my favorite ways of sourcing like one-off unique vintage stuff. And especially I find it's a good way to like find things that are a little more valuable because they were you know worth putting in an auction. Um, you can research them in advance of bidding on them. Like you can't always see every little thing about the condition, but a lot of times it doesn't matter a lot. You can get enough of a general sense that you know what you're getting for the most part. So um that's kind of fun. It's my first one of the year that I'm actually bidding on. I've kind of looked at some and not seen anything too crazy and or just was too occupied with this big inventory haul I've been working on. But I'm finally like committed to going and picking stuff up at an auction because I started bidding on one this week. So that's kind of exciting, and I am excited about the stuff that I've found. I really like doing um kind of like haul video type of stuff with vintage stuff because it's so interesting, or I find it so interesting, and I like watching videos like that. So I'm excited to like put some of that on my social media and show like these quirky things that I hopefully I'll get the things that I want, you know.

SPEAKER_05:

But unique vintage items.

SPEAKER_01:

Yeah, and like that's the way I want to focus on um like used or vintage going forward. Like I want to be really, really picky about it and be able to like more so showcase these like really cool, unique pieces, um, and less about volume, especially on that side of the store. So that was just a big step for me. I can't believe it took me till March to start getting back into that. And it's now it's almost yard sales season, which I'm and rummage sales season, which I'm also really excited about, and I'm still gonna try to be really picky when I do that stuff, but um it's just exciting because I I really have for the whole like lifespan of my store, I've really enjoyed um sourcing, and those are some of the kinds of sourcing that I really enjoy. And now I'm learning new kind new ways of sourcing that I also enjoy, but it's just different. So this is a little like back to my roots and really fun.

SPEAKER_05:

That's pretty much it.

SPEAKER_01:

Yeah, been also been shipping out a ton because sales have actually been really good, so I'll take it.

SPEAKER_02:

Also, speaking of eBay, um, I think uh this deserves a round of applause because we are finally back to having a hundred percent feedback.

unknown:

Oh really?

SPEAKER_02:

Yes, yes.

SPEAKER_01:

Oh my gosh.

SPEAKER_02:

Right, so I'm back to the back.

SPEAKER_01:

How did that happen?

SPEAKER_02:

I know. So this is the crazy part is the feedback, negative feedback that this guy said that a size ten and a half Nike shoe fits like a 12.

SPEAKER_00:

Right.

SPEAKER_02:

That was the negative feedback that fell off the face of the earth. Wow. So um it took a year, right? Yeah, basically. Yeah, a year or two get removed. Uh uh.

SPEAKER_01:

Man, so thorn in your side for a whole year.

SPEAKER_02:

I know. And then it was just like the worst. I feel like, I mean, at least criticize my shipping package or you know, like not like a lie of like and the dude even try to return it.

SPEAKER_01:

Yeah. Um I feel like most people would take every opportunity to be like, and I didn't like this, and I didn't like that, and they smelled funny. You know, like just throw everything you can at it.

SPEAKER_02:

But it's not all roses and butterfly, because one of the things that I haven't told you guys is that um this guy opened a return and we don't have a return policy, and this guy bought two hoodies. Right?

SPEAKER_01:

Wait, not the same guy from the feedback. No, no, different.

SPEAKER_02:

Customer bought two hoodies, complained, wanted to return because of the size issue. I was like, nope, because there's measurements already. Declined the return. Right. Um next thing you know, opened a case through his what is it, a financial institution, or basically open a chargeback on his bank. eBay held it. eBay held the funds, so I was like, weird, right?

SPEAKER_00:

Like, okay.

SPEAKER_02:

So what five to eight weeks or something like that that they have time to? It was long. Next thing you know, I got a package in my mail. The dude returned the hoodie. And in the back of my head, I was like, I'm just gonna keep it in the package, I'm just gonna be like, sweet, because eBay's gonna side with me because it got delivered. This dude didn't go through the regular return process. Right?

SPEAKER_01:

Right.

SPEAKER_02:

A week later, the dude won the case. He got his money back. How? Right, he got his money back, and then eBay charged me$20 per transaction for the dispute fee. What? I have yet to talk to him.

SPEAKER_01:

Oh my gosh, you have to talk to him. What is that?

SPEAKER_02:

Yeah, I've never heard of that.

SPEAKER_01:

So basically, right, let's say Did you force this guy to order and pay for hoodies from you? Like what on earth is?

SPEAKER_02:

It's like you lost, you lost the case. Basically, you know, eBay saying, like, oh, we can't protect you from this skin, so you gotta give the money back. Okay, cool. But like$20. And then$20 each? Each. You'll gotta charge$40 for that.

SPEAKER_01:

Man, yeah. I would love to I would love to hear what the rationale for that is, or if that is the normal.

SPEAKER_02:

At this point, I'd love to charge back everybody. Uh uh, I would love to charge back a$20 item every time.

SPEAKER_01:

Yeah, I'm very curious what that means. Like, that's bizarre. Okay, you have to follow up on that and let us know.

SPEAKER_02:

Yeah, yeah, yeah. So even if you're listening to this podcast, give me a holla. Because I'm gonna be able to do that.

SPEAKER_01:

Give me our darling sponsor.

SPEAKER_02:

If you're listening to this. Because uh, yeah, also make sure you follow him, but eBay first sellers on Instagram.

SPEAKER_01:

But what is that? That's weird. I've just never heard of that.

SPEAKER_02:

Yeah, I know, but like at least like give the money back, but not the$20 fee, right? Because like it's case by case, because it's a different transaction. And all of a sudden,$20 here and$20 here. Like, did I just lose I say it? The$120, it was a$60 hoodie each. So$120 gave it back, and then$40 back.

SPEAKER_01:

Yeah, so the whole the refund happened and there was a fee.

SPEAKER_02:

Yeah.

SPEAKER_01:

And I'm like, That's wild. What?

SPEAKER_02:

And then I haven't even opened the package yet. I wonder if the guy actually returned the right item.

SPEAKER_01:

Oh my gosh, Ken, what are you doing? Go open it right now. We're gonna do an unboxing.

SPEAKER_02:

No, no, no. Audio. This is what I you know, you want viral footage, this is gonna be like, I got scammed by eBay. Oh my gosh, no. The eBay scam with the this uh the eBay sided with the scammer.

SPEAKER_01:

Okay, I have a similar it's not that similar, it didn't turn out the same way, but just speaking of like sideways weird returns and processes and all this stuff, I have talked to a friend of mine probably four times in the last week because he ordered he bought some like they're like big stage lights, eight of them, from a seller on eBay, and they arrived and they were shipped like horrendously in like eight different boxes with like a sheet of bubble wrap. One of I think one or two of them maybe powered on. Only one of them actually worked all the way. And um he like reached out to the seller and was like, hey, um these don't work. Like they were so they're not for parts, they're not as is. Like they were literally supposed to work. Um, and they didn't work at all except for maybe one, partially, or wood power on or something like that. And so, but the guy just like went off on my friend who bought them and was like, Well, I don't like I'm not a lights person, I just like work at this facility that was getting rid of them and blah blah. And so he's like, So you're just telling me like you don't even know if they worked, even though you listed them as like working, you should condition. Yes, and like anyway, it was crazy. So they went back and forth, back and forth, and I told so my friend was like, What do I do about this? That's what I said. So I told him, here's the actual process. This is eBay's protocol for like when this happens. This should happen. You go open this case, if this happens, then this happens to go.

SPEAKER_02:

They have to take it back.

SPEAKER_01:

That's right. And he said, they don't have returns on. I'm like, that doesn't matter. It's not relevant if it's not as described, and it's definitely not. So eBay will have your back, just do this, this, and that. Right. So I told him, like, here's the next step you need to take. Um, but this guy just kept on being like the worst. And he was like, he told my friend um that he like had to pay for the shipping himself. And then like my friend was able to open the return case and look at like kind of the comments or or the the history of the case. And the seller had told eBay that he had already provided a label.

SPEAKER_02:

But he didn't.

SPEAKER_01:

But then he told my friend, no, you have to get your own label. And I was just like, oh my gosh, the fire this guy.

SPEAKER_02:

That actually could uh could work, huh? Because you basically like kind of like you know, if you're out let's say a hundred bucks on the item, then you would feel like you would have to pay a ten or twenty dollar label just to get your hundred dollars back, right? Like right.

SPEAKER_01:

Well, and if you if he could just pressure him enough to just do it and just go outside the normal process and get it over with, yeah, then he wins, right? And I'm like, no, don't you dare. I'm like, you stick to the process. Like, you're gonna get your money back. Yeah. Like he should have to pay for the label. Like, this is not gonna be your fault or your.

SPEAKER_02:

Because it's a seller, you should say buy a label within eBay, or you can upload one, right?

SPEAKER_01:

But but so basically the guy said there is a selection where it's like I already sent one in the mail or something like that. So like you chose the option that you can't basically can't be verified and doesn't have a tracking number attached to it. Oh so yeah, it was really shady. But I was like telling my friend, like, I'm Who is this seller? I know, he's a mess. But I'm like, this is why people, you know, have one experience. Like, good thing my friend already is like a regular eBay user, or this probably trained him off forever. Yeah, yeah, yeah.

SPEAKER_02:

So anyway, all that's this guy's costing us uh this this terrible seller is costing us some red bad. It's really bad.

SPEAKER_01:

But I told him I'm so glad you reached out to me because he's like, I'm so sorry to bother you with this. I'm like, no, no. I want to help you get through this, and I know how it's supposed to work, like to the letter. So I'm really glad that you can call me and ask me because you should not get screwed over in this situation. Like, I will not let it happen.

SPEAKER_03:

Yeah.

SPEAKER_01:

It was really kind of entertaining, but ridiculous. Just ridiculous. But that wasn't eBay's fault. I was like, thank God for eBay's really clear processes, right? In this situation.

SPEAKER_02:

Yeah. Has more power because at the end of the day, right? Yeah, and normally that's eBay's client, too. You know, like that's their you know, so yeah, their client, our customers.

SPEAKER_01:

And we are I'm usually thinking about these issues from the seller side, so it was very interesting to walk through it with a buyer, like in that way. Yeah. So anyway, fun stuff this week, guys.

SPEAKER_02:

Fun stuff. So Glenn, on the on the stuff. Do you have a brighter eBay news?

SPEAKER_05:

Well, we didn't get to talk about a similar thing that me and Anna went through with eBay as far as selling an item, which at first, because I've heard people say it on YouTube or on IG, like they double double sold an item.

SPEAKER_01:

And you're like, yeah, yeah, you disorganized slob, that was your fault.

SPEAKER_05:

I'm like, you don't even know what bin it's in. You know it's your fault.

SPEAKER_01:

How judgmental are we?

SPEAKER_05:

And then so when it happened to me, then I was like, wait a minute. Wait, was this very recent?

SPEAKER_02:

Was this recent?

SPEAKER_05:

Yes. Uh I think it was like four or five. No, remember like last week. Sometime last week.

SPEAKER_02:

Okay, okay, okay. We we need to forward this to uh eBay.

SPEAKER_01:

Mine was literally yesterday.

SPEAKER_02:

Oh because because they can look at history uh within 30 days. We need yeah, so okay, okay, okay, go ahead.

SPEAKER_05:

So I'll explain my story and then Anna's story, and they're very similar as far as what happened here. But yeah. So it was a jersey that sold, um and it was like a hockey jersey. Sold pretty good. I think it was like a hundred and forty something bucks. And you know, I was like, all right, cool, just normal process, go to the bin, get it, and I'm like, it's not in here. And then I'm like, maybe I made a mistake, and it's like a similar numbered bin or something. So there I am going through it, and I'm like, But no, you know what? I've seen this jersey before. I remember I think I sold this one because uh a lot of these are just one-offs. I don't have unlimited inventory quantity 10 of each jersey, you know. That's and so I'm like, okay, what's going on here? And so I go back to my orders, and this thing sold two weeks prior. Unfortunately for less than the second time around.

SPEAKER_02:

But that's what happened when you take a lobo offering, Lynn.

SPEAKER_05:

And it sold, and I'm like, what? Okay, let me look at the pri you know, did it was it a return? Did it come back? And I relisted it. What happened?

SPEAKER_01:

That's exactly what I thought. I'm like, oh, did I did this get returned? I don't remember that, but you know, I might not.

SPEAKER_05:

And so I check it, and nope, it was delivered. Uh positive feedback, everything was great. And I'm like, okay, now what do I do? Because it's sold again, and I know for a fact I didn't relist this because I only have one, and why would it get relisted and sold?

SPEAKER_02:

Because also when you list it again, you will have an email, right? Like you listed an item.

SPEAKER_05:

Yeah, exactly.

SPEAKER_02:

That's what I always look for.

SPEAKER_01:

I have those turned off, so I don't get those.

SPEAKER_02:

Oh, you don't?

SPEAKER_01:

Mm mm.

SPEAKER_02:

Huh. Do you have those lens on? Do you have it on? I get those too. But of course, everything's like a ton coming in.

SPEAKER_01:

That's why I turned them off.

SPEAKER_02:

No, I actually have.

SPEAKER_01:

Because listing a thousand things a month, I turned it off.

SPEAKER_02:

No, I have that for a reason for that. Um Because if you go back to your history, right, you put the thing, you will see the But Ken, this isn't supposed to happen. Oh, exactly. Well, I'm just trying to make a proof to prove point that it's not me.

SPEAKER_01:

Right. That is a good that is a good safeguard.

SPEAKER_02:

Because well, also too, I don't want to look like a clown that I accidentally hit it and relisted it. Because when they look at the the data log and they'd be like, oh, you listed this at this time when you were half asleep or half awake, and I didn't want to just open my mouth and just quietly find out if you're a clown before you're gonna be able to do it. And if I'm not a clown, I'm gonna be like, Yes, you know. I'll be way more I'll be way more confident complaining about it. Yeah, right. That's me. That's me. Because there are, you know, there are mischefs, and also there's two of us doing it, you know. Right, yeah. Uh proving a point that it's JC's fault, and then JC is proving a point that it's not her fault.

SPEAKER_01:

Yeah, she's going back to like, well, whose computer listed this?

SPEAKER_02:

Yeah, yeah, yeah. At this point, we start looking at the username, right? Sounds funny.

SPEAKER_05:

And so I called them and I'm like, let me see. Honestly, I think they were just gonna tell me, Well, hey, you listed this again on this date at this time. Yeah, and just to get me on it.

SPEAKER_02:

So you think you think they went and back, you think there was like enough time that they actually looked it up?

SPEAKER_05:

So they actually did look it up because I asked them, what, you know, what should I do now? I don't have this item, I don't know how it sold again. And so they were like, okay, let's look into it, and then I I I give them item number of the first one that sold, the second one that sold. So they actually sold for a decent time. Different item number? No, different item numbers. Oh, yeah. So not relisted then. Not real. And they're like, what? Like they're they were kind of confused too. And so they're like, okay, well we've actually had more than uh, I guess I don't know how many of these said, but like I guess different sellers calling with the same type of error and issue.

SPEAKER_01:

It should have been me. I should have been one of them.

SPEAKER_05:

So I was like, what? Okay, what what do I do now then? And she's like, well, go ahead and cancel the order and we'll be protecting you in this matter. From the defects. Oh, well, like they said, error seems to be Yeah, for some reason, like a double listing on but I don't know what or why certain items though. Made me wonder, okay, so do I have to go back and check the other buttons?

SPEAKER_02:

Or yeah, no, no, no, no, no, no. Once they've done it to you, they should be able to like, like, hey, uh you know, that's like me, hey, you price match this the last slide, so you should be able to price match it this time.

SPEAKER_01:

I mean, it has to fall through the cracks somewhere because you like there's such good like anti-double actual double listing. Double listing stuff in place where it's like almost impossible, right? To like I mean, that's helped me accidentally you know, avoid accidentally double listing something before.

SPEAKER_02:

Unless it was accidentally put as do quantity.

SPEAKER_01:

Yeah, but even then it wouldn't be relisted with a new item ID.

SPEAKER_02:

Right, right. Oh, this would be a cool question. If it's due quantity, is it a separate item ID?

unknown:

No.

SPEAKER_01:

No, because I don't think the I think the listing doesn't actually get get ended if you sell a quantity. It just goes down when it stays the same listing, right?

SPEAKER_02:

Yeah, it's the same listing idea.

SPEAKER_01:

So it would, yeah, something's up because but I think the fact that this was something that's sold in the past, so there is no concurrent active listing to flag the you know, whatever internal stuff tells you, hey, this is a double listing. Yeah, because it's not a double listing because it's already been it's gone.

SPEAKER_02:

Like so Anna, remember that jacket that we sold that Jay Z asked you if you have this size?

SPEAKER_01:

Yes.

SPEAKER_02:

So it wasn't our fault.

SPEAKER_01:

So was that a double listing?

SPEAKER_02:

Possibly.

SPEAKER_01:

You should go back and look. The one that happened to me literally yesterday was also a jacket. But it was a vintage uh red jacket with white.

SPEAKER_02:

So then they would be it'd be impossible to have multiple listings in those or equal quantities.

SPEAKER_01:

It sold in October. Like I know all about it, and I have it in my own spreadsheets. I have it in my eBay sold like history. It was pretty recent. It was October, so it you can still see all the information about it. But yeah, it was a completely one-off vintage item, and it got delivered, not returned or anything. So I guess what we could do.

SPEAKER_02:

Well we could have said if something like this happens, make sure you just look it up, make sure it's not your fault. And if it's not your fault, um call eBay.

SPEAKER_01:

Or just like have your clown shoes ready if you don't want to go to the trouble of the show.

SPEAKER_02:

Yeah, yeah, if you go barging in and just completely yeah, yeah, yeah, yeah. I always assume, and here's the thing. I mean, I and I that's why when Glenn says it, I I believe him because he's always the guy that blames himself first. Yeah. Like, you know, like it's my fault. Oh, oh, this is really not my fault. You know, like you're really sure. And it and Anna's pretty legit too. I'm half and half. Sometimes I'm pretty legit myself. Yeah, and it's pretty legit. I'm half and half. Sometimes I believe it's somebody's fault.

SPEAKER_01:

Sometimes it's well, it's interesting, right? Because I feel like there's a razor's edge difference between taking radical responsibility and being like, I own it, mistakes happen, whatever. Or, but like, but once you see the receipts, right? Once you see the receipts and you know it's not your fault, then your responsibility slightly shifts over that razor's edge into now it's my responsibility to fully solve this problem correctly, righteously, so that the justice is served. And I'm not gonna say that it was my fault if it wasn't.

SPEAKER_02:

Yeah, I'm adding, right? I'm adding emails, CCing everybody.

SPEAKER_01:

But then you're taking up the responsibility to like execute that, you know.

SPEAKER_02:

Yes, yes, yes. One way or the other. It's investigate, investigate it for sure. But yeah, but that is good though, because that is uh canceling on orders actually, you know, a defect. And we don't want a defect because they'll bring you down to uh you know a not top-rated seller. And top-rated seller is pretty important, and uh it is. Yeah, and even Glenn, are you top rated seller plus? Uh that's a good question. I didn't check what I think. Wait, because you do uh free returns. I was doing that. Oh, was uh you're not top rated plus anymore. No. He was dude. He was because because we did the math. The the 10% savings on your final value fees wasn't worth it. Was not worth it to the labels that were buying, especially if you're buying, you know, uh$8 label or$7 label. Yeah. Ten of that is you know, 70.

SPEAKER_00:

Is that 10% the only thing you get or do you get better visibility too?

SPEAKER_02:

Uh visibility, yeah, but but but also too if I'm promoting it, I'm beating anybody. I'm on the top. So give me the give me the labels for free returns, and I'll put it on promoted listings. I think you'll get more visibility there. Would you agree? Oh, that's a cool thing. I don't know. I mean I think it's a fair question. For anybody that's doing free returns, calculate all the stuff that you've paid, right? And then put that money to ad fees and look at your return on ad spend. So put it this way my Rowas R-O-A-S is 25 on average.

SPEAKER_01:

If you guys had a child, wouldn't it be named Roas?

SPEAKER_02:

Roas. We have uh That'd be a good middle name. Anna Roas, Kenneth Roas, Glenn Roas.

SPEAKER_04:

I like that name now.

SPEAKER_02:

Huh?

SPEAKER_04:

I like that name. It's like a Roas.

SPEAKER_05:

Huh. Well, I remember the returns are way higher than you guys. Oh, yeah, yeah.

SPEAKER_02:

Glenn's gonna go back. Alright, let's go back. Let's go, let's go. Right now, right now. Because Glenn has the highest return.

SPEAKER_01:

Really?

SPEAKER_05:

And he was doing free because I was doing free returns, I remember double than what you guys had.

SPEAKER_02:

Yeah, it was let's see, let's see.

SPEAKER_05:

It was out of control.

SPEAKER_02:

And I was like, Overview, let's go overview. And then seller level, right? Is that where it's at? Yeah, seller level. And return rate. Ooh. Return rate. Oh, there it is. I don't think y'all can beat mine. Is it zero? I'm just gonna say it because I'm just I'm the winner of this one. It's 1.5% return rate, baby.

SPEAKER_01:

Mine will not load. What's yours?

SPEAKER_02:

How many transactions? How many transactions? So I returns 22 returns of 1,469. That's really good. 22, right? So put it this way. Like times seven bucks. So what's that? What 154? 154 dollars that I paid. Right? Because I have to pay for those returns. Those are like fake claims. I am not a describe claim, then I had to pay for that.

SPEAKER_05:

Mine is five point eight percent. Oh seventy-three out of twelve hundred and fifty nine trans.

SPEAKER_02:

Oh bro, that's a lot.

SPEAKER_05:

That's like no, I think last time, I mean it's gone down. Yeah, yours are like what, seven or eight or something? something percent. So now that I'm not doing I only bar barely started doing not free the last two months. I started off this year by doing no more free. No more, no more. Okay. And honestly, it's gone down. I'm actually happy with where it's at right now. I feel like it's you know, only really meaningful returns, like if it doesn't fit or something, but I feel like they were just taking full advantage of that free returns that I was doing uh for me to get top-rated plus.

SPEAKER_02:

So I I I just had like uh this month I had two customers that didn't buy because I didn't have pre-returns. And at that point I gave them so many measurements and you know to pretty much give them confidence. And I was like, I uh to be honest, I was like, I don't want this customer. Because you're right, you know, like you've already given everything. But but Anna's probably like 100% returns because it's not loading.

SPEAKER_01:

I know, golly net. I'm working on it. I'm working on it. Um, return rate. Okay, what were yours again?

SPEAKER_02:

Mine's 1.5. What's yours, Glenn? 5.8 Why?

SPEAKER_05:

Uh Kenny.

SPEAKER_01:

I want you guys I want you guys to guess.

SPEAKER_05:

Well, that's the evil laugh sounded like it was lower than Kenny.

SPEAKER_01:

Yeah, yeah, I know.

SPEAKER_05:

Didn't it be in Ken?

SPEAKER_02:

Yeah.

SPEAKER_01:

Didn't it sound a little more like 1.46?

SPEAKER_02:

Uh-uh. Is it I'm buying something from your store.

SPEAKER_01:

And returning it. So rude.

SPEAKER_02:

1.46. That's literally 1.4 lower.

SPEAKER_01:

Better than you.

SPEAKER_02:

Wow.

SPEAKER_01:

I like you flew too close to the sun, Ken.

SPEAKER_02:

I know, I know, I got burnt. I should have not opened my mouth.

SPEAKER_01:

You were like, oh, there's no way. There's no way.

SPEAKER_02:

No, that's to be honest though, your return. I mean, it was mine. Mine was the record lowest I've ever seen. Until you said yours. Now you're the record holder.

SPEAKER_01:

What's up? The champion. The one to.

SPEAKER_02:

So what's that? What's what's what's the uh uh transaction? What's the transaction?

SPEAKER_01:

Oh, I think I closed it already.

SPEAKER_02:

Mine was twenty-two. Glenn had seventy something.

SPEAKER_05:

How many is yours? 70 something out of 1200 and something.

SPEAKER_02:

Mine's 22. Out of 14 out of 1500, basically.

SPEAKER_01:

Mine's 11 out of 752.

SPEAKER_02:

Oh, eleven. That's low. Yeah, that's really low. Very yeah, so hey guys, if you're listening to this podcast and if you DM us your return rate, we'll send you some. We'll send you screenshot it, no lying. If you guys beat if you can beat our return.

SPEAKER_01:

No, if you can beat Glenn's return.

SPEAKER_02:

If you can beat Glenn's return, you know, this that's low. 5%. That is low. Yeah, yeah, yeah. If you can beat Glenn's return, you're getting uh seller club merch.

SPEAKER_01:

If you can beat my return rate, then you get a$25 gift card.

SPEAKER_02:

If you can beat Anna's coffee on us. If you can beat Anna's return, coffee on us.

SPEAKER_01:

Yeah, yeah.

SPEAKER_02:

Um, merch, you get merch. Yeah, if you're higher than Glenn, you don't deserve it. You don't deserve anything you need.

SPEAKER_01:

Yeah, if you're higher than Glenn's, then you have a new goal.

SPEAKER_02:

Yeah, yeah, you have to do goal. Fi five five percent is that's I I I've allowed ten percent. I've allowed ten percent when I started. I'm just hoping it's better from here. Uh it shouldn't go past that. No, it shouldn't. It shouldn't.

SPEAKER_01:

Especially Well, that's interesting. That's another thing you'll have to keep an eye on as you keep climbing towards your thousand jerseys.

SPEAKER_05:

Then keep adding more than more at risk there.

SPEAKER_02:

Yeah, or like more people getting traded or getting hurt on the sports sports teams. Exactly. Um Kyrie getting hurt. You have a lot of Kyrie Glenn?

SPEAKER_05:

I did have a jersey that people really, really wanted, and then um I never gave in to the to the lowballing. Oh, the offers. Now he got hurt. Now they're lowballing you. Now they're already unwatched, so they're not.

SPEAKER_01:

People really wanted it, but only for a lower price. So did they really did they really?

SPEAKER_05:

Exactly. So there's another news though that I wanted to share with Ken. Just get his feedback on this too. Oh, yeah. And of course, too, but so I was like, I mean, I can plug my ears if you want. No, no, no, no. You can you can stay. Um, whatnot has a new category.

SPEAKER_01:

Thanks.

SPEAKER_05:

Oh, I want to see what Ken thinks of. It's called palette sales.

SPEAKER_02:

Really? So selling a whole palette. Yeah. Whoa. Smart? Smart. You know why? Because people are taking this transactions off the platform.

SPEAKER_01:

Yeah. Right?

SPEAKER_02:

You know when they say resellers welcome? Yeah. And basically they just find them on IG and DM them and they sell them palettes. Yeah.

SPEAKER_05:

Well, the good thing, there's good and bad on this, right? Number one, okay, it's pallets. Can uh a buyer handle the pallet or not? Some resellers think they can handle all sorts of stuff until they get it, and then they're totally confused on how they should sell certain items, or oh yeah, I can handle 500 items, and then they get it and they're swimming and drilling.

SPEAKER_02:

Well, this is what this is what a lot of them do. They just put in their garage and they just turn on the camera and just start selling them piece by piece. Yeah. Not even trying to sort it, right? They don't even sort it. Next thing you know, they've sold the the most valuable item at the cheapest, yeah, and not even put their you know, more valuable stuff on eBay or on different marketplaces, and they just liquidate everything. Yeah, oh man.

SPEAKER_05:

So here's the rules though on the palette. Okay. Um, they have to be manifested. So the buy it now, the buy it now will show you let's say quantity 500 items. Right, right, right. It's gonna show breakdown. Mitchell and Ness 35 items, Nike 50 items. But that's still so broad though. Oh, but that's better. But that's better. At least you know the brands.

SPEAKER_02:

Yeah, yeah, yeah. That's more like yeah, it could be like friendly. Yeah, it could be like 100 Nike socks. Miss Mike Miss Miss Max socks 100 individual socks, yeah.

SPEAKER_05:

Yeah, right or left. Um that is funny. So they have the manifest of like how many quantity of pieces. Wow. And you can just buy it now. So you can auction it? They're all on buy it now.

SPEAKER_02:

So at least that I've seen so far that have been on buy it now. Well, you have people have to do buy it now because unless you start it out break even, you know, because like you would lose money. Yeah.

SPEAKER_05:

This is the cool part though, okay, is covering shipping. Oh.

SPEAKER_01:

I'm getting on there right now.

SPEAKER_05:

So it's on all pallets. So they're covering the shipping to wherever they're delivering it to.

SPEAKER_02:

Alright. Wow. Alright, I'm buying a pile of iPads. Let's go.

SPEAKER_01:

It's not a truckload, but it's something.

SPEAKER_02:

Let's see. What do you think? The dollar show is here. I'm bookmarking all the shows.

SPEAKER_01:

I think just for the like experience, it's worth the gamble to try it. I mean, depending on the price.

SPEAKER_02:

It's not a gamble because it's manifested-ish.

SPEAKER_01:

I know, but okay, here's the question. How does it what if what if it's terrible? Can you return it? What how does whatnot deal with that?

SPEAKER_02:

They cover returns. Alright, Glenn, you should buy one.

SPEAKER_01:

For the podcast, Glenn. Do it for the podcast. For the podcast.

SPEAKER_05:

Um, I know there's a beauty one. Um, and then we don't need that.

SPEAKER_01:

You're beautiful enough.

SPEAKER_02:

Yeah, we don't we don't need that one. There's streetwear. I see it. There's uh streetwear one. There's a reseller dream. Oh, like man, there's selling dreams by the totally subjective.

SPEAKER_03:

Um dreams by the resellers don't say there's nowhere to buy items.

SPEAKER_05:

I mean, you can buy these items. I don't know if they're gonna work or not. I mean, uh in individual.

SPEAKER_01:

I think this is it's so interesting, right? Because one of the I know you were only trying to tell Ken about this, but one of the things as somebody who doesn't really use Whatnot that's so interesting is how accessible it has been. And like I think there are a lot of like smaller sellers who are interested in bulk buying and stuff, but they don't trust a lot of the like the websites that you can go to buy. Like or they don't know how to deal with like, does a truck have to deliver this to my house or whatever? Like it's like too mysterious or complicated to like even figure it out, really.

SPEAKER_02:

Yeah, a lot of times if you if those companies will require a uh like a business address, right? Like right. But this one sounds like this is like they'll deliver in your garage, right?

SPEAKER_01:

I know, so I'm super curious to see what it's what yeah, what all the criteria are like.

SPEAKER_02:

So guys, there's a stream later. Um, I guess we'll see you there. Oh, tomorrow at 9 a.m. my time, 9.21. So Glenn, you'd have to wake up.

SPEAKER_01:

But what about the buy it now's? You can't do them until the stream.

SPEAKER_05:

Oh honestly, they did have them. Um, so one of the sellers on here did do the buy it now's already preloaded like two days before. Oh, yeah, this guy didn't have it yet. Let me see. They're probably showing you stuff from it. Yeah, this seller did actually show. So it's like a preview, yeah. Yeah, like a nice little preview of what it can see. So I guess you could buy it without a preview and just go all in.

SPEAKER_02:

Oh, but the preview is way better because like again, to Anna's point, this is your you know, advantage rather than buying online or like on these websites that a palette of return Amazon or something like that, right? Like man, I know this there's one stream this is gonna be good. Yeah, this thing's gonna be good too. But imagine though, we gotta go there.

SPEAKER_01:

If you already know the seller and you and you know them enough to like trust their judgment and you already see what they're pricing it for, and the manifest tells you enough information about the brands, like I bet a lot of people would trust them enough to just buy it without seeing the preview.

SPEAKER_02:

True, true, true, true. Especially if you've had a good experience with them already before. Because a lot of this are like the the people that are selling palettes are basically streaming and selling out of these palettes. So, right, like let's say they got ten of these and then and then they can only sell five pallets a week and then they need to get rid of the other five because there's ten more coming next week. Yeah, yep. So then this would be the that you know liquidating the shipping. Yeah, the liquidators are liquidating.

SPEAKER_05:

Oh, this is it'd be cool.

SPEAKER_02:

All right, this is cool.

SPEAKER_05:

Comes up all around.

SPEAKER_01:

Sounds like uh, I mean, I'm gonna look into this for sure.

SPEAKER_02:

The free shipping though, that is a big part, and also too, um on whatnot, you can apply for tax exempt. That's true too.

SPEAKER_05:

Oh that's true too on the reseller part.

SPEAKER_02:

Yeah, so you don't have to pay taxes. Yeah, I'm learning so much in this episode. So so yeah, everybody, every reseller right now should go to their whatnot app and then upload your um uh reseller uh permit or whatever it requires your state. And uh because I've had it before. Um it just you just have to renew it yearly, and then I haven't just bought. So I just need to renew it. Yeah. But that is money. That is that is a good because I'm I'm assuming a lot of these sellers that are here to stay, they're not gonna screw you on the first few rounds. Yeah, true, exactly. If they're gonna screw somebody, it'll be in the tail end or like the mid end. In the mid end. So they're like because also too, because also too, any new category is gonna be heavily monitored. Right? There's not a million shows right here, it's only like ten. Yeah. Exactly. So you probably have to be approved to sell in this category. You do, you do actually, right? Right. Um, so you gotta have history. So this is interesting. Yeah. So I think look at these, see how they play out. Yeah, yeah. I think that is uh a good way of um upgrading, upgrading something, Anna.

SPEAKER_00:

Wow, what a segue. Oh, oh, oh, oh, oh, she caught it. She caught it.

SPEAKER_02:

Yeah, that's it.

SPEAKER_01:

I got I did, I caught it, caught it. Yeah, yeah, yeah. Okay, there you go.

SPEAKER_02:

So and uh off to you.

SPEAKER_01:

Yeah, so we'll talk merch madness for a minute. We did our first week of merch madness challenge, which was all about what was it? It was all about eliminating something that is wasting your time or your resources or whatever. Could be anything. And we heard from a lot of people a lot of things they were eliminating from kind of screen time or scrolling to unnecessary like subscriptions, um, to what did I think I was doing?

SPEAKER_02:

Death death pile.

SPEAKER_01:

Purging their death pile. Right, right. Yeah. And for me, I waste way too much time uh trying to pick which podcast I'm gonna listen to when I'm working. So I made myself like cut that out and playlist. Yeah, just make it in advance and don't think about it and waste time on it. So anyway, that's a small thing, but it's like workflow thing that really does hold me up sometimes. Um, so anyway, lots more than that, but just for an example. So this week, our challenge is about upgrading and really, again, very open-ended. What is something that we're upgrading in our businesses, right? I know we've we've had the well-worn example of finally getting a thermal label printer after, you know, cutting and taping labels, me and Glenn for God knows how long. Um, which we've had we've had thermals for a long time now, but there was a time when we didn't, and then we finally were persuaded to get them at some point. Um, but kind of in that spirit, what's something that you can upgrade in your setup and your actual tools or whatever that would help your business to grow and be more efficient?

SPEAKER_02:

Or your mindset. Upgrade your mindset. Upgrade your brain, bro, gal. Upgrade your brain.

SPEAKER_01:

Upgrade your brain. Yeah.

SPEAKER_02:

That would be one one of the slides. Upgrade your brain.

SPEAKER_01:

I would highly recommend upgrading your brain on a regular basis.

SPEAKER_02:

Because if you think about it, we have the most powerful computer in our head.

SPEAKER_01:

Yeah, it's like more of a electricity meat situation, but I love when it's compared to a computer too. That's fine.

SPEAKER_02:

Yeah. Electrified meat. Electrified meat. Beefy. So Glenn. Beefy.

SPEAKER_00:

Beef up your brain.

unknown:

Yeah.

SPEAKER_02:

Glenn, so uh what can you uh uh advice or share about upgrading?

SPEAKER_01:

Yeah, or is there something you want to upgrade?

SPEAKER_05:

What do I want to upgrade? Hmm. That's a good question, actually. You're back. That's gonna ruin my consistency. It is gonna ruin my consistency. Yeah, I've been upgrading. Yeah, exactly. I've been upgrading my my items for whatnot. I was trying to get even better items that would bring more people to the good one. You know, I was like, I can't quality level quality. Exactly. So I think that I want to bring more people in. I can't rely on maybe some of the lower end cheaper items. Same old same old. Yeah, exactly. That is that is true.

SPEAKER_02:

That is true. If you want more traffic, if you want more watchers, viewers on your items, upgrade your items.

SPEAKER_01:

Yeah, yeah. And that doesn't have to mean throw out the ones you already have, just as you go. Yeah, you don't have to throw it, just donate better and better as you go.

SPEAKER_02:

Still get rid of it.

SPEAKER_05:

So even with some of the items that are brought in, well, for my whatnot example, is that hey, I may not be making a ton of money on these. I might even break even. I don't really know until it sells. But at least it's bringing in new people. Right, right. That's new first-time buyers. So even having just new items, new eyes, it just kind of refreshes that.

SPEAKER_02:

So yeah, I mean, that's what uh that's what Buckeys do. They give you uh cheap gas so that they could sell you their um their beaver nuggets for 50 bucks. Yeah, for 50 bucks, right?

SPEAKER_01:

That's uh and the roasted nuts.

SPEAKER_02:

That's what I'm gonna recall. I'm gonna rename that.

SPEAKER_01:

And the Bohemian garlic jerky?

SPEAKER_02:

Oh, I'm I'm gonna rename that stop to 50 bucks.

SPEAKER_01:

You gotta spend at least 50 bucks easy.

SPEAKER_02:

Every time minimum. Minimum. 50 bucks. You know how they call uh have you heard uh call Starbucks called they call them six bucks? Yeah. Yeah, yeah, yeah. So that's 50 bucks. There you go.

SPEAKER_01:

I mean, I think that fits.

SPEAKER_02:

That's fit. Alrighty, guys.

SPEAKER_01:

By the way, Starbucks is coming out with a falafel pocket. Did you know about this, Glenn?

SPEAKER_05:

I did not. I don't know that it's vegan.

SPEAKER_01:

But I love falafel, and a lot of falafel is vegan.

SPEAKER_02:

Okay, so let me know.

SPEAKER_01:

I'm crossing my fingers.

SPEAKER_02:

So um what are you upgrading? That's a great episode, guys. Make sure you follow us on the website.

SPEAKER_01:

What are you upgrading?

SPEAKER_02:

Oh. I'm upgrading to the next episode. He's cutting it. He's ready to go. What is wrong with us today? I'm upgrading to the next episode. I'm just joking. Oh, like I shared earlier, we are upgrading our inventory system. So I bought some I bought some racks, so make sure you follow me on Instagram because I'm about to share the transformation that's gonna happen. I bought some racks and um upgraded my bin storage system. Uh, we haven't gone to the labeling yet, but they're in their place. Our our upgrade is no inventory on the floor. So it has to be on a rack or hanged or inside a bin. Because it's so hard to find one-off items. So we have bins that are one-off items. Because those are way harder. We just found one one-off that was in the bottom of one bin.

SPEAKER_01:

Like, oh.

SPEAKER_02:

Yeah. So here it is. So that's a that's an upgrade. Upgrading our inventory system. So uh maybe I'm too racked short, but it should be done. Our goal is to get it done this month. Because comes summertime, I just want to be selling. That is the goal.

SPEAKER_01:

So seller summer. Okay, I'm upgrading. Let me share. I want to shout out two of our reseller friends who are awesome. I recently ish upgraded my whole photo booth situation thanks to a recommendation from Liz O'Kane from Colorado Reworn. I got basically the same one that she has. It's like the same kind of dimensions and stuff. Man, it's been awesome. It has been a game changer. And it was totally worth it. Um, you know, it's a little more expensive than what I had before, but it's totally been worth it. And then the next person I want to shout out is our friend Angie from Angie's Go Green Surplus, because I'm probably going to be upgrading with by virtue of buying something from her eBay store. Um, my shipping computer is literally 10 years old and it's just so slow. And I'm just like sick of you know wasting seconds in between every step. Like it's getting I actually have already not been using it. I've just been using my regular computer because it's so much faster. So I'm gonna have to replace my shipping computer soon and I want to get a refurbished one from Angie.

SPEAKER_02:

So yeah, that is smart. I actually was eyeing on a monitor and I accidentally almost bought it through Instagram. There is a there is a thing there like buy or purchase, and I clicked it and it sent a notification to her. Oh really? Yeah, and then apparently she has to approve it. I was like, how does this transaction go through? And I was like, Oh crap, I didn't mean to do that.

SPEAKER_01:

Oh, that's funny. Yeah. Well, you'll have to just go to her eBay store.

SPEAKER_02:

Yeah, and she's like, Yeah, you can uh and then now I watched that through her eBay store and then she just gave me a you know a seller-initiated offer. I was like, I don't need I don't need it. It's a want. It's like a 49-inch monitor. So it's like three monitors in one.

SPEAKER_01:

Yeah.

SPEAKER_02:

So Glenn might need to do that. That's amazing.

SPEAKER_01:

Okay, I mean I love it though. Like, support your reseller friends, you know. I love to shop from it. Very reliable. Yeah.

SPEAKER_02:

Refurbish, buy refurbish for sure.

SPEAKER_01:

100%. That's a good upgrade.

SPEAKER_02:

We'll uh let me know which one you're getting. Yes, I will.

SPEAKER_01:

I will. And I we'll love to hear about everybody's upgrades because there's a lot more to it than just like stuff, right? Like you can upgrade your brain, you can upgrade your inventory, and you can upgrade your stuff. And probably more.

SPEAKER_02:

That is true.

SPEAKER_01:

All right, Ken, you can wrap it up now, I guess.

SPEAKER_02:

Oh, yeah. Make sure you follow us on Instagram and uh make sure you follow our sponsors, eBay for sellers, and make sure you join all the seller community meetups in your area. All of that will be linked. Just go through the eBay community through eBay, and also make sure you follow seller ledger. Get your books right this year. That's all I can say. Yes, easy, and make sure you're gonna be upgrading something in your business this week. See you on the next one. Peace. See ya.

SPEAKER_01:

Goodbye.